The Boring (but necessary)Bits...

Returns Policy

 

At Mystical Memories, we strive to ensure your purchases reach you in perfect condition. If for any reason you are unhappy with your purchase you have the right to return your purchase for a full refund or exchange.

In the first instance please email us at emma@mysticalmemories.co.uk to arrange this. We will request the following information.

 

Date of Purchase,

Order Number,

Photos of items if faulty or broken,

Whether a refund or replacement is requested. 

 

Under the UK Consumer Contracts Regulations (2014), you have a right to cancel any purchase or subscription within 14 days and receive a full refund. Our personal policy is to allow a 28 day return period for goods.

 

Returns of goods can be made via the Mystical Memories stall at Gravesend Borough Market or through the post or via courier. Return postage will be at the expense of the customer if the item purchased is not faulty.

 

Our address is,

 

Mystical Memories,

Unit 6, Gravesend Borough Market.

High Street

Gravesend

Kent. DA11 0AZ.

United Kingdom.

 

How we use your data

 

Under the European General Data Protection Regulation (2018) (GDPR), As a small business we are required to inform our customers how their data is used and how it is protected. As consumers you also have the option to request “the right to be forgotten” with companies.

 

At Mystical Memories, we only use your data to process your purchases to ensure your goods are delivered. On our Social Media Pages we seek permission from customers who supply images to the page (for example competition winners) and will remove them when requested. We do not pass on or sell your information to third parties. Should we choose to begin a monthly newsletter in the near future, there will be the option to subscribe and also to opt out.

Any Payment data provided to the site goes through Paypal. Please read their own GDPR policies if you have any issues with them.

 

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